Shipping policy

Where we ship

At launch, MDP Traders ships to eligible addresses within the United States. Available services and prices are shown at checkout.

Processing time

Orders are normally processed within 1–2 business days after payment clears. Business days exclude weekends and federal holidays. If an order cannot be shipped within the promised time, we will contact the customer with the available options, including cancellation and a full refund when required.

Shipping services

Eligible tracked USPS services and their current prices and estimates are shown at checkout.

Delivery dates are estimates unless a service is expressly identified as guaranteed. Carrier delays, weather, holidays, and address issues can affect delivery time.

Address accuracy

Customers are responsible for entering a complete and accurate delivery address. Contact admin@mdptraders.com immediately if an address needs correction. An address cannot always be changed after fulfillment. If an order is returned because the customer supplied an incomplete or incorrect address, additional postage may be required to send it again.

Delayed, missing, or damaged shipments

If an order has not arrived within 7 business days after the last estimated delivery date, email admin@mdptraders.com with the order number. We will investigate and provide an appropriate resolution. For damage, keep the item and all packaging and include photos with the message.